FAQ's

🌟 Fashionner — Frequently Asked Questions (FAQs)

🛍️ 1. What is Fashionner?

Fashionner is a premium global e-commerce destination bringing you trending apparel, footwear, luxury accessories, high-tech grooming essentials, lifestyle products, and smart gadgets.

Inspired by trends from 🇮🇳 India, 🇪🇺 Europe, 🇺🇸 USA, 🇯🇵 Japan, and 🇰🇷 Korea, we curate high-quality items and dispatch them globally through our streamlined, no-stock optimization model.

🚚 2. Do you offer international shipping?

Yes 🌍! We ship worldwide.

For most major international regions, we offer DDP (Delivered Duty Paid) Door Delivery. In exceptional cases or remote regions, orders may be shipped DDU (Delivered Duty Unpaid).

Under our standard DDP shipping, the following are included in your checkout price:

  • Customs duties
  • Import taxes / VAT
  • Clearance charges

👉 No hidden charges on delivery for DDP orders.

💰 3. What is DDP Door Delivery?

DDP (Delivered Duty Paid) means Fashionner takes care of the cross-border logistics until your package reaches your doorstep 📦✅.

You do not need to pay extra to the courier for:

  • Customs duty
  • VAT / import tax
  • Courier clearance fees

What you see at checkout is what you pay — simple and stress-free.

🇮🇳 4. Do you deliver across India?

Yes! 🇮🇳 We deliver PAN-India using trusted premium courier partners such as Blue Dart, Delhivery, Ecom Express, DTDC, and India Post...

🕒 Delivery timeline: 4–7 working days (may vary by remote PIN codes).

🌎 5. How long does international delivery take?

International orders typically arrive within 7–15 working days, depending on:

  • Destination country
  • Customs processing speed
  • Local courier handling

You’ll receive real-time tracking updates via email or SMS once your order ships.

💳 6. What payment methods do you accept?

We operate a strict, 100% secure prepaid model. We support the following methods:

🇮🇳 India

  • Debit / Credit Cards
  • UPI (GPay, PhonePe, Paytm, etc.)
  • Net Banking
  • Wallets / PayLater (where available)
  • Processed securely via RazorPay Gateway

🌍 International

  • Visa / Mastercard / Amex
  • PayPal
  • International Cards

All payments are processed via PCI-DSS compliant, encrypted gateways 🔒.

🧾 7. Are GST, VAT, or customs charges included?

Yes ✅.

  • India: Prices automatically include GST as per Indian regulations.
  • International: Under standard DDP shipping, VAT & import duties are already included in your price. (Exceptional DDU regions will be notified).

🧥 8. How can I track my order?

Once your order is shipped, you’ll receive:

  • A tracking link via email/SMS.
  • The option to track your package directly via our “Track Order” page using your order number.

🔄 9. What is your return policy?

We offer a 7-day return window on eligible, unused products in their original packaging.

⚠️ Important Note for International Orders: Unless the item arrived defective or incorrect, the customer is 100% responsible for all return shipping costs, including international courier fees and customs duties required to re-enter India. Original shipping charges and taxes are strictly non-refundable.

Certain hygiene, grooming, customized, or clearance items are entirely non-returnable. Please refer to our full Return & Refund Policy page for details.

💬 10. How do I request a return or exchange?

Simply email us at support@fashionner.com with:

  • Your Order Number
  • The reason for return
  • Clear photos/videos of the item

Our quality control team will review your request and guide you step-by-step.

🎁 11. Do you offer discounts or promotions?

Yes! 🎉 Join our newsletter or follow us on social media to get access to exclusive promo codes, flash sales, and early access to new launches.

📸 Instagram: @justfashionner
📌 Pinterest: @iamfashionner
🌐 Website: www.fashionner.com

📦 12. What if my order is delayed?

Occasionally, global logistics delays may happen due to customs checks, peak holiday seasons, or severe weather. Don’t worry — our support team actively monitors your tracking and will keep you updated until successful delivery.

🔐 13. Is my personal and payment information safe?

Absolutely 🔒.

We utilize an SSL-encrypted website, secure Shopify hosting infrastructure, and PCI-DSS compliant payment gateways. Your data is handled strictly as per our Privacy Policy and global data protection standards (including GDPR & DPDP).

🌱 14. Do you sell eco-friendly or sustainable products?

Yes 🌿. We actively promote eco-friendly materials, responsible sourcing practices, and minimal/recyclable packaging wherever possible. Sustainability is an evolving journey for our brand.

🎨 15. How often do you add new collections?

We update our 10,000+ catalog weekly with trending fashion drops, viral international styles, and limited-edition tech gadgets. Check our New Arrivals section regularly! 🚀

🌍 16. Can I cancel my order after placing it?

  • Orders can be cancelled within 6 hours of placing (provided they have not yet been processed for shipping).
  • Once shipped, cancellation is strictly not possible. You must wait for delivery and request a formal return.

🧡 17. What makes Fashionner different?

Fashionner is more than a store — it’s a premium global lifestyle movement.

We blend global fashion, cutting-edge smart gadgets, and everyday usability into one highly curated catalog. By utilizing a highly optimized supply chain, we offer premium items with secure, worldwide delivery.

📱 18. How can I contact Fashionner customer support?

📧 Email: support@fashionner.com
🕒 Response Time: 24–48 working hours

🤝 19. Do you collaborate with influencers or brands?

Yes 🌟! We actively collaborate with creators, influencers, stylists, and brands.
📩 Email us at collab@fashionner.com

🚨 20. What if I receive a damaged or incorrect product?

We’re sorry for the inconvenience 🙏. Please contact us within 48 hours of delivery with clear photos/videos and your order number. We will arrange a replacement or refund immediately after verification.

❓ 21. What exactly do you sell?

Fashionner curates an expansive, premium catalog of over 10,000 global products. Our primary categories include:

  • 👗 Women's Fashion & Accessories: Luxury handbags, pearl/stone jewelry, activewear, leggings, and trending apparel.
  • 👔 Men's Fashion & Footwear: Tactical combat boots, water/wading shoes, Dr. Martens-style boots, and streetwear.
  • 💇 Beauty & High-End Grooming: LED photon facial therapy machines, premium human-hair toupees/wigs, and self-care tech.
  • 🤖 Smart Gadgets & Lifestyle: Offline AI language translators, smart electronics, and premium crafting materials (like Tibetan Lotus Yarn).
  • 🐕 Luxury Accessories: Designer Collections

🛒 22. Is Fashionner a prepaid-only store?

Yes. To ensure smooth international operations, eliminate fraudulent orders, and provide you with the best possible pricing, all orders are strictly prepaid. We do not offer Cash on Delivery (COD).

🌈 Still Have Questions?

We’re always happy to help 💬
Reach out anytime — your satisfaction is our priority.

🌐 Shop Now: www.fashionner.com
💖 Fashionner — Where Global Trends Meet Everyday Style