FAQ's

🌟 Fashionner — Frequently Asked Questions (FAQs)

🛍️ 1. What is Fashionner?

Fashionner is a global fashion and lifestyle destination bringing you trending apparel, accessories, grooming essentials, handbags, lifestyle products, and smart gadgets — all at affordable prices.

Inspired by trends from 🇮🇳 India, 🇪🇺 Europe, 🇺🇸 USA, 🇯🇵 Japan, and 🇰🇷 Korea, we curate styles that help you express confidence, creativity, and individuality.

🚚 2. Do you offer international shipping?

Yes 🌍!
We ship worldwide with DDP (Delivered Duty Paid) Door Delivery. Exceptional cases DDU Shipping

That means:

  • Customs duties

  • Import taxes / VAT

  • Clearance charges

👉 All included in your order price — no hidden charges on delivery.

💰 3. What is DDP Door Delivery?

DDP (Delivered Duty Paid) means Fashionner takes care of everything until your package reaches your doorstep 📦✅.

You do not need to pay:

  • Customs duty

  • VAT / import tax

  • Courier clearance fees

What you see at checkout is what you pay — simple and stress-free.

🇮🇳 4. Do you deliver across India?

Yes! 🇮🇳
We deliver PAN-India using trusted courier partners such as Blue Dart, Delhivery, Ecom Express, and India Post,DTDC, Delivery, Etc...

🕒 Delivery timeline: 3–7 working days (may vary by location).

🌎 5. How long does international delivery take?

International orders typically arrive within 7–15 working days, depending on:

  • Destination country

  • Customs processing

  • Local courier handling

You’ll receive tracking updates via email or SMS once your order ships.

💳 6. What payment methods do you accept?

We support 100% secure, prepaid payments:

🇮🇳 India

  • Debit / Credit Cards

  • UPI (GPay, PhonePe, Paytm, etc.)

  • Net Banking 

  • Wallets / PayLater (where available)

  • RazorPay Payments Gateway

🌍 International

  • Visa / Mastercard / Amex

  • PayPal

  • International cards

All payments are processed via PCI-DSS compliant gateways 🔒.

🧾 7. Are GST, VAT, or customs charges included?

Yes ✅.

  • India: Prices include GST as per Indian regulations

  • International: VAT & import duties are already included under DDP pricing ; Exceptional cases DDU Shipping

👉 No surprise charges at delivery.

🧥 8. How can I track my order?

Once your order is shipped, you’ll receive:

  • Tracking link via email/SMS

  • Option to track via our “Track Order” page using your order number

🔄 9. What is your return policy?

We offer a 7-day return/exchange policy on eligible products.

Conditions:

  • Product must be unused

  • Original packaging & tags intact

  • Return request raised within 7 days of delivery

⚠️ Certain hygiene, grooming, customized, or clearance items may not be eligible.

Please refer to our Return & Refund Policy for full details.

💬 10. How do I request a return or exchange?

Simply email us at support@fashionner.com with:

  • Order number

  • Reason for return

  • Clear photos/videos (if applicable)

Our team will guide you step-by-step.

🎁 11. Do you offer discounts or promotions?

Yes! 🎉
Join our newsletter or follow us on:

📸 Instagram: https://www.instagram.com/justfashionner
📌 Pinterest: https://www.pinterest.com/iamfashionner
🌐 Website: https://www.fashionner.com

Get access to:

  • Exclusive promo codes

  • Flash sales

  • Early access to new launches

📦 12. What if my order is delayed?

Occasionally, delays may happen due to:

  • Customs checks

  • Peak seasons

  • Weather or logistics issues

Don’t worry — our support team actively tracks your order and keeps you updated until delivery.

🔐 13. Is my personal and payment information safe?

Absolutely 🔒.

We use:

  • SSL-encrypted website

  • Secure Shopify infrastructure

  • PCI-DSS compliant payment gateways

Your data is handled as per our Privacy Policy and global data protection standards.

🌱 14. Do you sell eco-friendly or sustainable products?

Yes 🌿.
We actively promote:

  • Eco-friendly materials

  • Minimal and recyclable packaging

  • Responsible sourcing practices

Sustainability is an evolving journey, and we’re committed to improving every step.

🎨 15. How often do you add new collections?

We update our store weekly with:

  • Trending fashion drops

  • Seasonal collections

  • Viral international styles

  • Limited-edition launches

Check our New Arrivals section regularly 🚀.

🌍 16. Can I cancel my order after placing it?

  • Orders can be cancelled within 6 hours of placing (if not shipped)

  • Once shipped, cancellation is not possible

  • You may request a return after delivery (as per policy)

🧡 17. What makes Fashionner different?

Fashionner is more than a store — it’s a global lifestyle movement.

✔ Trend-driven collections
✔ Affordable pricing
✔ Domestic & international delivery
✔ Secure payments
✔ Real customer support

We blend global fashion, smart lifestyle products, and everyday usability — all in one place.

📱 18. How can I contact Fashionner customer support?

📧 Email: support@fashionner.com
🕒 Response Time: 03–48 working hours

Social:
📸 Instagram: @justfashionner
📌 Pinterest: @iamfashionner

🤝 19. Do you collaborate with influencers or brands?

Yes 🌟!
We collaborate with creators, influencers, stylists, and brands.

📩 Email us at collab@fashionner.com

🚨 20. What if I receive a damaged or incorrect product?

We’re sorry for the inconvenience 🙏.

Please contact us within 48 hours of delivery with:

  • Clear photos/videos

  • Order number

We’ll arrange a replacement or refund after verification.

❓ 21. Do you sell men’s, women’s & grooming products?

Yes!
Fashionner offers curated collections across:

  • 👗 Women’s fashion & handbags

  • 👔 Men’s fashion & grooming

  • 💅 Beauty, lifestyle & self-care

  • 🤖 Tech gadgets & accessories ..Manymore Trending/Viral Collections

🛒 22. Is Fashionner a prepaid-only store?

Yes.
To ensure smooth operations, secure transactions, and best pricing, all orders are prepaid.

🌈 Still Have Questions?

We’re always happy to help 💬
Reach out anytime — your satisfaction is our priority.

🌐 Shop Now: www.fashionner.com
💖 Fashionner — Where Global Trends Meet Everyday Style