Privacy Policy

🛡️ Fashionner Privacy Policy

Effective Date: May 19, 2026

This Privacy Policy is issued in accordance with:

  • Information Technology Act, 2000 & SPDI Rules, 2011 (India)
  • Consumer Protection (E-Commerce) Rules, 2020 (India)
  • Digital Personal Data Protection Act, 2023 (India)
  • GDPR (EU/UK), CCPA/CPRA (California), PDPA (Singapore)
  • Shopify Platform Privacy & Security Standards

🧭 1. Introduction

Welcome to Fashionner, operated by Bhavitha Sree Trading (“we”, “our”, “us”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, stored, disclosed, and protected when you:

  • Visit www.fashionner.com
  • Place orders (domestic or international)
  • Interact with us via website, email, WhatsApp, or social media
  • Use our Shopify-powered services

By accessing or using our website, you consent to the practices described in this Privacy Policy.

🧾 2. Information We Collect

a) Personal Information (provided by you)

  • Full Name
  • Email Address
  • Mobile / Contact Number
  • Billing & Shipping Address
  • Order details and transaction references
  • Login credentials (if an account is created)

⚠️ Payment Note: We do not store credit card numbers, CVV, or UPI PINs. All payments are processed securely via certified, encrypted third-party gateways.

b) Automatically Collected Information

  • IP address and Device Identifiers
  • Browser type, device type, operating system
  • Approximate location (city/country level only)
  • Pages visited, session duration, and cart activity

c) Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools such as:

  • Shopify Analytics
  • Google Analytics
  • Meta (Facebook) Pixel

These help us improve website performance, marketing effectiveness, and your overall user experience. Note: Our systems respond to browser "Do Not Track" (DNT) signals in accordance with regional laws.

🎯 3. Purpose of Data Collection & Use

Your information is used strictly for:

  • Order processing, fulfillment, and delivery
  • Customer support & dispute resolution
  • Transactional communication (order updates, invoices, shipping tracking)
  • Fraud prevention and security checks
  • Legal, accounting, GST, VAT, and regulatory compliance
  • Providing a personalized shopping experience
  • Marketing communication (only if explicit consent is given)

🤝 4. Sharing & Disclosure of Information

We do not sell or rent your personal data to any third parties.

We may share limited, necessary data with:

  • Payment Gateways: Razorpay, PayPal, Stripe, Shopify Payments, UPI providers
  • Logistics Partners: Courier & shipping companies (India & International)
  • Technology Providers: Shopify, analytics, and certified marketing tools
  • Government / Legal Authorities: Only when strictly required by law

All third-party partners are bound by strict confidentiality and data-protection obligations.

🌍 5. International Data Transfers

If you are accessing Fashionner from outside India:

  • Your data may be processed in India or other jurisdictions where our partners operate.
  • We ensure GDPR-compliant safeguards, standard contractual clauses, and secure data transfers.
  • Shopify’s global infrastructure follows internationally recognized security standards (SOC 2, PCI DSS).

🏪 6. Cookies Policy

Cookies help us:

  • Maintain your shopping cart items
  • Save your language and currency preferences
  • Measure site performance and speed
  • Deliver relevant product recommendations

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features and checkout functionality.

📧 7. Your Rights (India + Global)

🇮🇳 India (DPDP Act, 2023)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Withdraw consent at any time
  • File grievances

🌍 GDPR / CCPA Rights

You may request:

  • Access to your data
  • Rectification or erasure ("Right to be Forgotten")
  • Restriction or objection to processing
  • Data portability
  • Opt-out of targeted marketing

📩 All data requests can be sent to: privacy@fashionner.com

🔐 8. Data Security & Breach Protocol

We implement enterprise-grade safeguards including:

  • SSL (HTTPS) 256-bit encryption
  • PCI-DSS compliant checkout and payment gateways
  • Limited internal access controls
  • Secure Shopify hosting infrastructure
  • Active Firewall & threat monitoring systems

Breach Protocol: In the unlikely event of a data breach compromising your personal information, we will notify you and the relevant regulatory authorities within the legally mandated timeframes (e.g., 72 hours for GDPR).

📦 9. Data Retention Policy

We retain personal data only as long as required for:

  • Order fulfillment and active warranty support
  • Tax, GST, VAT and legal compliance records (typically 7 years)
  • Dispute resolution

Once no longer required, data is securely deleted or permanently anonymized.

🌐 10. Third-Party Links

Our website may link to external platforms such as Instagram, Facebook, or Pinterest. We are not responsible for the privacy practices of third-party websites. Please review their specific privacy policies when leaving our site.

🇮🇳 11. Taxes, Duties & Compliance

  • Indian Orders: GST is charged as per Indian tax laws.
  • International Orders: Customs duties, VAT, or local taxes may apply based on the destination country. DDP/DDU terms are communicated clearly at checkout or during order confirmation.

🧒 12. Children’s Privacy

Fashionner does not knowingly collect data from individuals under 18 years of age. If such data is identified, it will be immediately deleted upon notification.

🆕 13. Policy Updates

We may update this Privacy Policy periodically to reflect:

  • Legal or regulatory changes
  • Platform or operational updates

Revised policies will be posted on this page with an updated effective date. Material changes may be notified via email or a site banner.

📩 14. Contact & Grievance Officer

For privacy questions, data requests, or complaints, please reach out to our Grievance Officer:

Email: privacy@fashionner.com
Website: www.fashionner.com
Registered Office:
Fashionner
Bhavitha Sree Trading
Mumbai, Maharashtra, India

💖 Our Commitment

At Fashionner, your privacy is not optional — it’s fundamental.
We protect your data so you can shop confidently, securely, and globally. 🌍✨