Refund policy

🔁 Fashionner Refund, Return & Cancellation Policy

Effective Date: December 26, 2025
Applies to: All orders placed on www.fashionner.com
Business Entity: Fashionner (Bhavitha Sree Trading), India

🧾 General Policy Overview

Fashionner operates on a 100% prepaid order model.
All orders are carefully processed, quality-checked, and shipped as per customer selection.

We encourage customers to review product details, sizing, specifications, and pricing carefully before placing an order, as orders once confirmed are considered final, subject to the terms below.

📦 Returns & Exchanges

✅ Eligibility for Return / Exchange

We accept returns or exchanges within 7 (seven) days of delivery, only under valid and verifiable reasons, such as:

  • Damaged product received

  • Defective or malfunctioning item

  • Wrong product received (different from order)

  • Missing item(s) in the package

❌ Non-Eligible Conditions

Returns or exchanges will NOT be accepted if:

  • Product is used, worn, washed, altered, or damaged by the customer

  • Original packaging, tags, manuals, or accessories are missing

  • Request is raised after 7 days of delivery

  • Issue is based on personal preference or change of mind

📝 Return Authorization (Mandatory)

All returns require prior Return Authorization (RA).

To request a return:

Returns sent without authorization will not be accepted.

🔄 Exchange Process

  • Exchanges are subject to product availability

  • To complete an exchange, customers must place a new order

  • Once the returned item passes inspection, the exchange is approved

💸 Refunds

Refund Approval

Once we receive and inspect the returned item:

  • Approval or rejection will be communicated within 2–3 business days

  • Approved refunds are processed within 3–5 business days

Refund Mode

Refunds are issued to the original payment method only:

  • UPI / Card / Net Banking / Wallets

  • No cash or alternate refunds allowed

⚠️ Shipping, COD (if any), customs duties, and handling charges are non-refundable unless the return is due to our error.

🚫 Invalid Refund Reasons (Not Accepted)

The following are not valid reasons for return or refund:

  • Buyer no longer wants the item

  • Change of mind after placing the order

  • Found the product cheaper elsewhere

  • Delay caused by courier or customs beyond our control

  • Incorrect size or variant selected by the customer

Once an order is placed, the buyer enters into a legally binding purchase contract with Fashionner.

❌ Order Cancellations

Before Shipping

  • Cancellation requests must be raised immediately after placing the order

  • If order processing has already started, cancellation may not be possible

After Shipping

  • Orders cannot be cancelled once shipped

  • Refusal of delivery will not qualify for a refund

🚚 Non-Returnable / Final Sale Items

The following items are not eligible for return or refund, unless damaged or incorrect:

  • Clearance or discounted items

  • Personalized or customized products

  • Hygiene-sensitive items (if applicable)

  • International orders (subject to customs rules)

🌍 International Orders

  • International orders may be subject to customs inspection

  • Import duties, VAT, or local taxes are the buyer’s responsibility

  • Returns for international orders are evaluated case-by-case

🧾 Evidence Requirement

To process any return or refund, customers must provide:

  • Clear photos and/or unboxing video

  • Images of outer packaging and shipping label

Claims without evidence may be rejected.

📩 Contact Information

For all return, refund, or cancellation requests:

📧 Email: contact@fashionner.com
🌐 Website: www.fashionner.com

⚖️ Legal Disclaimer

Fashionner reserves the right to:

  • Reject returns that do not meet policy criteria

  • Update this policy without prior notice to comply with legal or operational changes

All disputes are subject to Indian laws and Mumbai jurisdiction/BHAVITHA SREE TRADING GST Entities Jurisdiction, India